Terms of Service

1. Use of Our Website

You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of others. You must not:

• Use the site in any way that violates applicable local, national, or international laws or regulations
• Transmit any unsolicited or unauthorized advertising or promotional material
• Attempt to gain unauthorized access to any part of our website or its related systems
• Engage in any conduct that restricts or inhibits anyone's use or enjoyment of the website

2. Services & Estimates

Any estimate or quote provided through our website or by phone is an approximation based on the information provided. Final pricing is subject to on-site assessment. We reserve the right to adjust pricing after an in-person evaluation of the surfaces and scope of work.

Scheduling of services is subject to availability. We will make every reasonable effort to honor agreed-upon appointment times, but we are not liable for delays caused by circumstances beyond our control.

3. Intellectual Property

All content on this website — including text, images, logos, graphics, and before/after photography — is the property of The Ground Floor and is protected by applicable copyright and intellectual property laws. You may not reproduce, distribute, or use any content from this site without our prior written permission.

4. Disclaimer of Warranties

Our website and its content are provided on an "as is" and "as available" basis without any warranties of any kind, either express or implied. We do not warrant that the website will be uninterrupted, error-free, or free of viruses or other harmful components. We make no representations about the accuracy or completeness of the information on this site.

5. Limitation of Liability

To the fullest extent permitted by law, The Ground Floor shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, our website or services. Our total liability to you for any claim arising out of or relating to these Terms shall not exceed the amount paid by you for the specific service giving rise to the claim.

6. Third-Party Links

Our website may contain links to third-party websites for your convenience. These links do not constitute an endorsement of those sites or their content. We have no control over the content of third-party sites and accept no responsibility for them or for any loss or damage that may arise from your use of them.

7. Payment & Cancellation

Payment terms will be outlined in your service agreement. In general:

• Payment is due upon completion of services unless otherwise agreed in writing
• Cancellations made less than 24 hours before a scheduled appointment may be subject to a cancellation fee
• We accept cash, check, and major credit cards unless otherwise specified

8. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Los Angeles County, California.

9. Changes to These Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website after any changes constitutes your acceptance of the new Terms. We encourage you to review these Terms periodically.

10. Contact Us

If you have any questions about these Terms of Service, please contact us: