Privacy Policy

1. Information We Collect

We collect information you voluntarily provide to us when you request an estimate, contact us, or otherwise interact with our website. This may include:

• Full name and contact details (phone number, email address)
• Property address and service location
• Details about the surfaces or materials requiring restoration
• Any messages or notes you include in your inquiry

2. How We Use Your Information

We use the information we collect to:

• Respond to your estimate requests and service inquiries
• Schedule and coordinate restoration services at your property
• Send you relevant updates, follow-ups, or promotional offers (you may opt out at any time)
• Improve our website and customer experience
• Comply with applicable legal obligations

3. Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors are coming from. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our website may not function properly.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• With trusted service providers who assist us in operating our website or conducting our business, subject to confidentiality agreements
• When required by law, court order, or governmental authority
• To protect the rights, property, or safety of The Ground Floor, our customers, or others

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Third-Party Links

Our website may contain links to third-party websites. We have no control over the content or privacy practices of those sites and are not responsible for their privacy policies. We encourage you to review the privacy policy of any third-party site you visit.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate or incomplete information
• The right to request deletion of your personal information
• The right to opt out of marketing communications at any time

To exercise any of these rights, please contact us using the information below.

8. Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: